We believe learning should be risk-free. If a course is not what you expected, we will refund your money — no lengthy interrogation, no runaround.

This guarantee exists because we are confident in the quality of instruction on iGurus, and we want you to feel confident investing in your learning. Our instructors set their own content, and while we review every course for quality before it goes live, we understand that a course's style or depth may not suit every learner.

The 30% completion threshold exists to prevent abuse — students who have consumed most of the educational value of a course are not eligible for a refund. Progress is measured by the number of lessons marked as complete relative to total lessons in the course.

Refund eligibility depends on the product type and how much of it has been consumed.

You are eligible for a refund if all of the following conditions are met:

• The purchase was made directly through iGurus (not via a third-party reseller or gift code)
• You are requesting within the applicable refund window (14 days for courses, 7 days for Sparx)
• Your course progress is less than 30% at the time of the request (full courses only)
• The Sparx has not been started / has 0% progress (Sparx only)
• You have not previously received a refund for the same course or Sparx
• Your account is in good standing (not suspended or flagged for abuse)

Certain purchases are excluded from our refund policy by their nature — either because the value has already been delivered or because refunds would undermine course integrity.

• Full courses where you have completed 30% or more of lessons
• Full courses purchased more than 14 days before the refund request
• Sparx that have been started (any lesson progress recorded)
• Sparx purchased more than 7 days before the refund request
• Live session tickets or cohort enrolments (once the session has started or you have joined)
• Certificates that have already been issued
• Purchases made via gift codes, promotional discounts of 80% or more, or third-party promotional sites
• Duplicate refunds for the same course or Sparx
• Accounts flagged for content downloading, policy abuse, or chargebacks against iGurus
• Requests made because your course access window or grace period ended — see the note below

Sparx are individual lessons you can purchase and consume without buying a full course. Their refund window is shorter because each Sparx delivers its value in a single viewing.

A Sparx is considered started the moment you open the lesson player and any playback progress is recorded — even if you only watched a few seconds. This is because the instructional content begins immediately and is considered consumed once viewed.

If you purchased a Sparx by mistake, or if the Sparx preview did not accurately represent the content, contact us within 7 days of purchase before starting the Sparx and we will process a full refund.

Refund window

7 calendar days from the date of purchase.

Eligibility condition

The Sparx must have 0% progress — not started in any way.

Wrong Sparx purchased

If you accidentally purchased the wrong Sparx and have not started it, we will refund and help you purchase the correct one.

The refund process is straightforward. There is no form to fill out — just send an email with your order details and we take it from there.

1. 1
   Email support@igurus.org

   Send your refund request to support@igurus.org. Use the subject line: Refund Request — [Your Order Number].

2. 2
   Include your order details

   Include your order number (found in your confirmation email or under My Account → Orders), the course or Sparx name, and a brief reason for the request. A reason helps us improve, though it is not required.

3. 3
   We verify eligibility

   Our support team checks your purchase date and course progress against our policy. We respond within 2 business days to confirm eligibility or explain any exceptions.

4. 4
   Refund is processed

   Once approved, we initiate the refund to your original payment method. You will receive a confirmation email and the funds typically arrive within 5–10 business days depending on your bank or card issuer.

Once a refund is approved it moves quickly on our end — processing times after that depend on your financial institution.

Our response time

We aim to respond to all refund requests within 1–2 business days of receipt.

Refund initiation

Approved refunds are submitted to the payment gateway within 1 business day of approval.

Bank / card processing

Once initiated, funds appear on your statement within 5–10 business days. International cards or certain banks may take slightly longer. Credit card refunds appear as a credit to your account, not a separate payment.

Payment method

Refunds are always returned to the original payment method. We cannot issue refunds to a different card, bank account, or as cash. If your original payment method is no longer valid, contact us and we will advise on next steps.

Currency

Refunds are processed in the currency of the original transaction. Exchange rate fluctuations between the purchase date and refund date are outside our control and may affect the final amount credited.

Upon a successful refund your access to the course or Sparx is revoked immediately. Any completion certificate associated with the refunded purchase is also invalidated.

iGurus currently sells individual courses and Sparx — there is no recurring subscription. Cancellation therefore means either requesting a refund within the eligibility window or simply choosing not to purchase again.

If iGurus introduces a subscription or membership product in the future, a separate cancellation policy specific to that product will be published and you will be notified before any charge is made.

We understand that life happens. Where our standard policy does not fit your situation, reach out and we will review it as a human, not a rule book.

Technical Failures

If a course or Sparx was inaccessible for a sustained period due to a technical issue on our end, and this materially prevented you from learning, we will refund or extend your access regardless of how much time has passed since purchase. Please include details of the issue and any error messages when you contact us.

Duplicate Purchases

If you accidentally purchased the same course or Sparx twice, contact us immediately. We will refund the duplicate charge in full, even if the standard window has passed.

Deceased Account Holder

If an account holder passes away, an authorised representative may contact us to request a refund for any unused purchases. We will handle all such requests with sensitivity and discretion.

Course Removed from Platform

If an instructor removes a course from iGurus that you have paid for and have not yet completed, you are entitled to a pro-rata refund based on the proportion of content you have not yet accessed. Contact support with your order number and we will calculate and process this automatically.

Fraud & Unauthorised Charges

If you believe a purchase was made on your account without your authorisation, contact us immediately at support@igurus.org and also notify your bank or card issuer. We take unauthorised transactions seriously and will cooperate fully with your financial institution's investigation.

Our refund policy is designed for genuine learners who are dissatisfied. Patterns of abuse damage the platform and the instructors who depend on it.

iGurus monitors refund patterns. Accounts that repeatedly purchase and refund courses — particularly if a pattern suggests courses are being consumed before refund requests — may have future refund eligibility restricted or have their accounts suspended. Indicators of abuse include but are not limited to:

• Multiple refunds within a short period across different courses
• Requesting refunds shortly after high-value lessons or resources have been accessed
• Filing chargebacks with your bank after a refund has already been denied by iGurus on policy grounds
• Using multiple accounts to circumvent per-account refund limits

If you believe a refund restriction has been applied to your account in error, contact us and we will review your case.

Have a question about a specific purchase, or not sure if you are eligible? Our support team is here to help.

Refund requests

support@igurus.org — include your order number and the course or Sparx name.

Billing & payment queries

billing@igurus.org — include your registered email address and a description of the issue.

Response time

We aim to respond to all support emails within 1–2 business days.

Policy questions

If you are unsure whether your situation is covered, email us before making a purchase and we will advise.

This policy was last updated in June 2026. iGurus reserves the right to update this policy at any time. Material changes will be communicated via email to registered users at least 14 days before they take effect. Continued use of the platform after a policy change constitutes acceptance of the revised terms.