These guidelines apply to all registered iGurus users — learners, instructors, and administrators — without exception. By creating an account you agree to abide by these guidelines alongside the Terms & Conditions.

These guidelines govern all community interaction spaces on the iGurus platform, including the Community Forum, course Q&A threads, Sparx comments, Klips comments, and course reviews. They apply to all content — text, images, links, and video — published within those spaces.

iGurus is open to users aged 13 and over. Users under 18 must have parental or guardian consent where required by local law. You are responsible for ensuring your use of community features complies with the laws of your jurisdiction.

iGurus may update these guidelines at any time. We will notify you of material changes by email or a prominent platform notice. Continued use of community features after the notice period constitutes acceptance of the updated guidelines.

Questions: Provide enough context — the course or lesson you're asking about, what you've already tried, and the specific problem. Vague questions get fewer answers.

Replies: Be accurate and constructive. If you're uncertain, say so. Don't use replies to advertise your own courses or external services.

Voting: Upvote helpful, accurate content. Downvote incorrect or off-topic content — not content you simply disagree with philosophically.

Best answers: If a reply solved your question, mark it as the best answer. This helps future learners with the same question find the solution quickly.

Instructors in Q&A: Instructors are expected to monitor and respond to questions within their own courses in a timely manner. Persistent non-responsiveness may be taken into account in platform quality reviews.

Comments on Sparx must be relevant to the video content and add value to other viewers. All prohibited behaviour in §3 applies in full. Like or dislike a comment to signal quality. Replies should be respectful and on-topic.

Comment quality: Comments should be substantive — avoid single-word reactions, emoji-only posts, and repetitive filler that doesn't contribute to understanding the content. Questions about the Sparx topic are encouraged; off-topic discussions should be taken to the Community Forum.

Voting on comments: Use the like and dislike buttons to surface helpful comments. Do not coordinate with others to mass-upvote your own comments or mass-downvote others' comments. Coordinated vote manipulation is treated as rating manipulation under §3 and may result in account suspension.

Instructor Sparx: Sparx published by instructors must meet the content standards set out in the Instructor Agreement. Instructors found to have repeatedly published violating Sparx may have their Sparx publishing rights removed.

Reporting Sparx comments: Use the Report button on the individual comment, select a reason from the menu, and add an optional description. Reports are reviewed within 5 business days. Your identity is not disclosed to the commenter or the Sparx uploader.

These standards apply to all Klips uploaded to iGurus — whether by students (via My Klips) or by instructors (as course-attached Klips). By uploading a Klip you confirm you have all necessary rights to do so.

Format & educational purpose: Klips must be vertical video, no longer than 3 minutes, and must contain educational or informational content relevant to a course topic or field of study on iGurus. Purely entertainment, promotional, or personal content is not permitted.

Intellectual property: You must own or hold a verifiable licence for all audio, video, music, text, and imagery in your Klips. Content reported under DMCA will be removed without prior notice.

People in your Klips: If another identifiable person appears in your Klip — on camera, in the audio, or otherwise recognisable — you must have their consent to film and upload them. This applies whether or not they're an iGurus user. Uploading someone without their consent may be removed under this policy regardless of whether it also qualifies as harassment or a privacy violation under §3.

Accuracy & no advertising: Do not misrepresent facts or credentials. Klips may not promote external products, services, or courses on other platforms, or solicit learners to contact you outside iGurus.

Comments on Klips: All community-wide prohibited behaviour (§3) applies. iGurus moderates Klips comments under the same enforcement ladder as other community spaces.

Reporting & outcomes: Use the … overflow menu on any Short and select Report. Your identity is not disclosed to the uploader. iGurus reviews every report within 5 business days (urgent content within 24 hours). Outcomes: no action, content removal, or account suspension per §5. Uploaders may appeal a removal by emailing legal@igurus.org (subject: "Shorts Removal Appeal") within 14 days.

Ownership: You retain ownership of uploaded content. You grant iGurus a non-exclusive, worldwide, royalty-free licence to host and display the Klips on the platform. You may delete your Klips at any time; iGurus may retain copies for moderation purposes for up to 90 days.

Only students who have enrolled in and accessed a course may leave a review for that course. You may leave one review per course, which you can update at any time.

Honesty: Your review must reflect your genuine opinion. Disclose any personal or financial relationship with the instructor that could bias your review.

No incentivised reviews: You must not post a review in exchange for a benefit — such as a refund or additional content. If an instructor has offered you an incentive, report it to legal@igurus.org.

Instructor responses: Instructors may respond publicly to reviews, but must not demean or threaten reviewers. iGurus does not remove honest negative reviews simply because an instructor disagrees with them.

Content you post to community spaces remains your intellectual property. By posting it, you grant iGurus a non-exclusive, worldwide, royalty-free licence to host and display that content as part of the platform.

You must not post content that infringes others' intellectual property. This includes copying copyrighted text, images, or video without permission, reproducing song lyrics, or re-uploading third-party videos. For DMCA takedown requests, see the IP Policy or email legal@igurus.org.

DMCA takedown: To submit a copyright takedown notice, email legal@igurus.org with the subject line "DMCA Takedown". Include: (a) identification of the copyrighted work; (b) the URL of the infringing content; (c) your contact details; and (d) a statement of good-faith belief that the use is not authorised. We process valid takedown notices within 10 business days.

Counter-notice: If your content was removed and you believe this was in error, email legal@igurus.org with subject line "DMCA Counter-Notice". Include your contact details, a description of the removed content, and a statement that the removal was made in error. After receiving a valid counter-notice, iGurus may restore the content within 10–14 business days unless the complaining party initiates legal proceedings.

Questions about these Community Guidelines, a specific moderation decision, or how to report content? Email legal@igurus.org — we respond within 2 business days.

Response times: General guideline queries — 2 business days. Moderation appeals — 10 business days. Urgent or safety-related matters (mark subject line "URGENT") — within 24 hours. All replies are sent to the email address registered on your iGurus account.

Escalation: If you have not received a response within the stated timeframe, or if you are unsatisfied with the outcome, reply to your original email and add "ESCALATION" to the subject line. For matters involving imminent harm or illegal content, use the in-platform report tool and email simultaneously to ensure the fastest response.

The response times above cover day-to-day moderation and support questions. For a formal grievance — including complaints about how a report was handled, or matters requiring escalation to a named Grievance Officer — see our dedicated Grievance Redressal page, which sets out our Grievance Officer's contact details and our acknowledgment and resolution timelines.